LSUSD Computer Services

For Password Issues
Change Password and/or Unlock NT Account:
https://www.lsuhsc.edu/changepassword/

For other issues, contact one of the Help Desks:

• LSUSD Help Desk: 504-941-8217, Open M - F 8am - 5pm


• LSUHSC Help Desk: 504-568-HELP(4357), Open 24/7

For Problems with your Account and/or Computer
Contact LSUHSC School of Dentistry Computer Services
Clinic Building, 5th floor, Room 5312
504-941-8217 or email ds-cserve@lsuhsc.edu

• Monday - Friday, 8:00 a.m. - 5:00 p.m.

Tips, Tricks, and Reminders

Computer Usage Policy:  LSUHSC CM-42

• No Streaming Video or Audio (Internet Radio, News, etc...)
• No gaming or music downloading
• No stock trading or commercial work
• No continuous personal web surfing (including but not limited to Facebook and Myspace)
• Try to maintain work related usage of the Internet
• Consequences can be severe

Logging onto a computer here consists of 3 components

User ID: mtiger (example)
Password: xxxxxxXX
Domain: lsumc-master
Password rules:

• passwords expire every 35 days
• 8 or more characters
• must start with a letter and contain at least one upper case (A-Z), lower case (a-z) and digits (0-9)
• cannot reuse any of your last 13 passwords

E-mail
Microsoft Outlook is our email client. The following attachments are prohibited: .zip, .exe, .com, .mdb, etc.

When off-campus, access email via Web Access, or Citrix

Web access: http://webmail.lsuhsc.edu

If you have having problems "replying" to messages in web email please make sure that you add webmail.lsuhsc.edu to your pop-up blocker allowed list.

If you are using Microsoft Internet Explorer for Windows XP:
on the toolbar menu tools -> pop-up blocker -> pop up blocker settings... add this site:  webmail.lsuhsc.edu

If you are using Firefox for Windows:
on the toolbar menu tools -> options... -> Web Features (button) -> Allowed Sites (button) add this site:  webmail.lsuhsc.edu

Citrix:
LSUHSC terminal server. Use the Icon on the Desktop or go to https://storefront.lsuhsc.edu/
This will also allow you to access Axium, Clinical Package, Network Drives,
Do not "X" out of Citrix, instead click START, LOGOFF

Important Note:
Many LSUHSC intranet web sites will require you to use your username as:
Username = lsumc-master\username

Network Drives: (available while on the school network)
M:   O:    T:    X:    U:  DRIVES   under the desktop icon "My computer"

M:      A school-wide drive used for course materials. This drive is being replaced with Moodle.
O:      Your own personal storage drive. Only you have access and it follows you to any network computer you log into.
T:      Your Departmental drive. Everyone in the Department to which you belong will have access.
X:      A junk transfer save drive, anyone in the school has access to this drive to read and save. It is purged every 60 days or so, so do not keep anything in there for long.
U:      School public data drive. School information, pictures, forms etc... Not everyone can save to this drive.

Flash portable USB drives (Pen Drives, Thumb Drives, and Keychain Drives)
USB flash drives and/or hard drives can be very convenient for carrying data back and forth from home. If your documents are not saved on a network drive or a portable drive and your computer's hard drive goes out, there may be no way to recover those files.
We highly recommend a 2 GB flash drive or bigger.

Log Off every computer you use!!!
Your account id and password identifies who you are. If someone performs actions under your account, you are held liable.

HIPPA (Health Insurance Portability and Accountability Act of 1996)
http://www.lsuhsc.edu/administration/ocp/hipaa.aspx
Guarantee security and privacy of patient's health information

Microsoft's Campus Agreement
Students and faculty are entitled to a personal copy of Office/Windows available from the Bookstore for a discounted fee for the CD.